1. Introduction
Fidelio Solutions (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, and protect your data when you visit our website or use our services.
By using our website, you agree to this policy.
2. Company Information
Company Name: Fidelio Limited
Registered Address:
Flat 2304, 23/F Ho King Commercial Centre
2–16 Fa Yuen Street
Mong Kok, Hong Kong
Contact Email: privacy@fidelio-solutions.com
Phone:
+33 6 74 23 48 60
+66 96 769 27 02
3. What Data We Collect
a. Personal Information
- Name
- Email address
- Phone number
- Company name
b. Technical Data
- IP address
- Browser type
- Device information
- Pages visited
c. Communication Data
- Messages you send via forms or email
- Any details you provide
4. How We Use Your Data
We use your data to:
- Respond to inquiries
- Provide our services
- Improve website performance
- Analyze traffic and behavior
- Maintain security
We do not sell your data.
5. Legal Basis
We process your data based on:
- Your consent
- Legitimate business interest
- Legal obligations
6. Data Sharing
We may share data with:
- Hosting providers
- Analytics tools
- Email service providers
- Legal authorities if required
All third parties must protect your data.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience and understand how visitors use our website.
What Are Cookies
Cookies are small files stored on your device when you visit a website.
Types of Cookies We Use
Essential Cookies
These are required for the website to function properly.
Example: page navigation, security.
Analytics Cookies
Used to understand how visitors interact with the site.
Example: Google Analytics.
Functional Cookies
Remember your preferences, such as language or settings.
Marketing Cookies (if applicable)
Used to track visitors for advertising purposes.
How You Can Control Cookies
You can:
- Accept or reject cookies via the cookie banner
- Change your browser settings to block cookies
- Delete cookies at any time
Note: disabling cookies may affect how the website works.
8. Cookie Consent
When you visit our website, you will see a cookie banner asking for your consent.
You can:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences
Your choices can be updated anytime.
9. Data Retention
We keep your data only as long as necessary:
- Contact inquiries: up to 24 months
- Legal requirements: as required
After that, data is deleted or anonymized.
10. Your Rights
You have the right to:
- Access your data
- Request correction
- Request deletion
- Withdraw consent
Contact: privacy@fidelio-solutions.com
11. Data Security
We use standard measures to protect your data.
No system is fully secure, but we take reasonable steps to reduce risks.
12. Third-Party Links
Our website may include links such as:
We are not responsible for third-party privacy practices.
13. International Data Transfers
Your data may be processed in Hong Kong, Thailand, or the EU.
We ensure appropriate safeguards are in place.
14. Updates
We may update this policy at any time.
Changes will appear on this page.
15. Contact
Email: privacy@fidelio-solutions.com
Phone: +33 6 74 23 48 60 / +66 96 769 27 02
